Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase.
Under the Consumer’s Guarantees Act 1993, you have guaranteed legal rights for goods (and services) you buy.
If you are unhappy with a product purchased, you can return your product to us under our standard terms. Please email us, on [email protected] , within 7 days of purchase if the product does not meet acceptable standards.
If the goods are faulty or were sent in error, we will reimburse you the cost incurred to return the item/s back to us.
If your package is incomplete or incorrectly described, we will meet our legal obligations by providing replacement product or refunding the purchase price and delivery charges.
You will be responsible for paying the shipping costs in sending the product back to us, unless the error is the fault of Prime Chemicals. The shipping costs are non-refundable and will be deducted from a refund if payable.
We don’t guarantee that we will receive your return. For goods over $100 we recommend that you send it with shipping that can be tracked.
How soon do you ship out items when someone buys from your site?
Items will be shipped within 24 hours from Auckland, New Zealand.